Return & Exchanges

  • Can I put Haven back in the box?

    Your Haven mattress cannot be rolled and compressed again, so unfortunately you cannot place back in the beautiful box. If you are re-locating it, watch our Youtube channel for how-to tips.

  • Does Haven have a break-in period?

    Depending on the temperature at which your mattress was shipped, it may take several hours to a day to reach room temperature. It is normal to experience a break-in period where you adjust to the mattress, and soften the upper surface. It is advised to give your body at least a month to get used ...

  • Does the mattress smell?

    Haven are hypo-allergenic and ultra-low scent. We do wrap them in commercial grade plastic for safe transport. There may be a slight scent that will quickly dissipate after unpacking your mattress. We use water-based adhesives to bond the foam and latex layers together. Being made to order, your ...

  • Do I have to adjust to my new Haven?

    Haven mattresses are designed with chiropractic support to ensure long-term skeletal health. Your body may need time to get used to this new firm support below and contouring softness on top. It is normal for some first-time Haven sleepers to report initial discomfort during the first few weeks a...

  • Don't I have to try Haven before buying it?

    We fully understand the need to “try before you buy”. At Haven we are confident that you will be sweet dreaming the nights away during your 100 Night Risk Free Trial. Our belief is that you will find Haven just perfect for you. From the comfort of your own home it will be easier to tell from a fe...

  • Do you offer a 100-night risk-free trial?

    Yes, we ask you to try the product for a minimum 30 days, this is to give your body adequate time to adjust. If you just can't adjust to your Haven we will come and take it away and refund you fully for the mattress. You will only be refunded the purchase price of the mattress and the taxes. All ...

  • If I choose to return my mattress, how do I do this?

    We recommend committing to your Haven for a minimum of 30 days. Your body needs time to adjust to a having a firmer and more supportive surface. If you still are not happy, email our support team at customercare@havensleep.com. Or call one of our Customer Service Representatives at +1-844-MYHAVEN...

  • If I'm not 100% comfortable with my Haven, but want to keep it?

    Not everyone sleeps the same. That's why we give you 100 nights to try your first Haven out. Some folks have found adding an additional layer of a mattress pad to the Haven allows them to fine tune the comfort. Our Haven Soft Comfort topper should soften most of our existing mattresses by about 1...

  • Why can't I return a mattress for the first month?

    Moving to a new sleep surface is easy for most but some folks will require an adjustment period. Knowing that your body may feel some aches and pains during this transition we do not process comfort returns during the first 30 days. If you consider yourself a fussy mattress person, we recommend s...