Delivery & Shipping
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Can you remove my old mattress?
Since we sell online and use FedEx for delivery we are unable to offer this service directly, however, we can help! Here are some great options for old mattress removal: If there is still some life left in it, try listing it on a local Shop & Swap or Facebook Marketplace for free. This keeps ... -
Do I need to be home to receive my delivery?
Due to the high value of Haven sleep products, we insure each product, and require a signature at your shipping address. However, since COVID-19, protocols with our shipping partners have changed, delivery partners may decide to drop off packages without handing it to a resident, or requiring a s... -
Do you ship to Yukon and Northwest Territories?
The Yukon and Territories require a shipping surcharge per item based on weight and size. For a custom quotes far North, Please email customercare@havensleep.com for a postal code specific quote. We will always work with you to make Havens ultimate sleeping experience easy and affordable. -
Packaging and shipping expenses are generally on us. We pay the the cost to deliver to the 10 Provinces of Canada! Territories require a shipping surcharge. For a custom quote far North, Please email customercare@havensleep.com for a postal code specific quote. We will always work with you to mak...
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How will my item(s) be delivered?
All our sleep items are delivered by FedEx and Canada Post up to your front door. For safety (OH&S) reasons they're not allowed to enter your home. If you think you'll struggle with the bigger or heavier boxes, we recommend inviting someone over to help. -
What do I do once my Haven box arrives?
Open the box! We will provide in your Haven box an insert with simple 1, 2, 3 instructions or watch this quick video. If you have any questions in regards to this process just give us a call +1-844-MYHAVEN and we can walk you though it - easy peasy! Even better, Post your pictures or video of you... -
When can I sleep on my new Haven?
If it arrives in Winter, once your mattress approaches room temperature, you can sleep on your new Haven right away. Sweet dreams! -
When will I receive my Haven mattress?
Your Haven mattress will be made fresh to order. We strive to have your Haven shipped within 3-5 business days of your order. You will receive a Fedex tracking code allowing you to go online and check on your delivery. Delivery partners generally will not deliver a Haven over weekends. Depending ... -
We ship to the 10 provinces in Canada. Not all rural addresses are covered by third party transport partners. If you have "to door" deliveries in the past, you should be good. For those not on a delivery route, arrangements can be made to have your Haven delivered in its box to a depot near to yo...