My remote won’t connect with the bed

Occasionally the remote will lose connection with your bed, for various reasons, including if you are using the smartphone app. This is easily restored. First, try allowing your remote to go back to sleep by setting it down. When you pick the remote up and wake it back up, it should automatically connect to the bed it was last paired with. To pair (or reconnect) the bed with your remote, hold down the lightbulb icon toward the middle of your remote. If you have a Split King, for each remote, hold it down twice.